We do not accept or place advertisements on our web sites or business directories from other companies and organizations. We do not mail or email unwanted advertisements or spam email to our customers or clients. Our members may receive a notice or reminder that their subscription is expiring.
Customer Service Policy
We strongly believe in Professional Competence, Conduct, and Integrity. We strive to establish long-term relationships with our clients and customers by providing quality services and products. The bottom line in our Customer Service Policy is 100% Customer Satisfaction. All complaints and disputes will be processed within 48 hours.
Membership Rate Policy
Although we have no plans on increasing our rates, you're initial yearly rate is locked in and will not go up. This policy applies to the inital signup special as well. If we increase our membership rate, your rate is still locked in and will not go up. The new rate will only apply to new members. However, if you leave our network and come back, you will be subject to the new rate.
Upon receipt of a complaint regarding our services or products, the complaint will be reviewed and researched by a senior staff member within 24 hours. If the issue is valid and resolvable, it will be resolved as soon as possible. The staff member will submit feedback to the individual submitting the complaint within 48 hours. If the issue is not valid or resolvable, the staff member will submit feedback to the individual who submitted the complaint within 48 hours explaining the situation. If resolution goes beyond 48 hours, the staff member will provide status on the situation on a weekly basis until the issue is resolved. The Executive Director will be the final reviewer and approver in all complaints.
Small Biz Directories does not make any guarantees that are not included in the policies or terms of service.
Small Biz Directories does not guarantee any increased sales as a result of your membership in our directory network program. No company can make this guarantee.
The office hours for support and other business are from 8:00am to 5:00pm Eastern Standard Time, Monday through Friday.